The purpose of this letter is to commend three of your employees, Francisco Gamez, Marvin Gomez, and Ramon Melendez. On February 12 and 13, they installed your waterproofing system in my home. All three of these gentlemen were polite, very professional, conscientious about the task at hand, and did an outstanding job. They even went to great lengths to cover all of the furniture, etc in the work areas which I must say I was pleasantly surprised.
As a result of the job performance of these dedicated workers and the quality of the product you provide, I have already recommended your company to two of my friends in this area and will continue to tell others as well.
I would greatly appreciate your making these gentlemen aware of my gratitude as well as placing a copy of this letter in their personnel file.
Sincerely,
Michael
Michael M. of Nebo, NC
Thursday, June 15th
Office staff was very informative and kept us updated on appointment time. The representative was very informative and helpful. The crew was very nice and hard working. They did all they could to keep dust down and cleaned up afterward. So far so good -- haven't had enough rain as yet to fully check system.
Mary Alice N. of Asheville, NC
Wednesday, June 14th
So far, so good! We are impressed with your customer service. Excellent! The installation crew was very polite; explained everything; a number 1 crew! The office staff was good; responsive, good listeners, and caring. Darrell, the salesman, was outstanding caring and friendly. I called in a panic and was treated so kindly, with genuine concern and caring. You will receive a high recommendation. The treatment I received over the phone, plus Darrell's "presentation" sold us. All of your employees exhibit friendly, down-to-earth, knowledgeable ways. A pleasure in today's world. The job went like clockwork on schedule and trouble free. Francisco is a lovely young man as is his crew. Very impressive and helpful. We are relieved to have our crawlspace "clean and healthy". Thank you All-Dry to all of you who appear to really believe in and enjoy your work!
Jean and Jack G. of Asheville, NC
Wednesday, June 21st
The sales representative was very informative. The two reasons I chose All-Dry was because of the salesperson Mike Lee, and I spoke with another person you did work for and they were happy with the work done. This job went without a problem. I am so happy with the outcome.
Sandra G. of Asheville, NC
Friday, July 7th
The representative was very helpful and knowledgeable. We chose All-Dry because of your rating with the Better Business Bureau and the information presented on your website. We were very impressed with your installation crew. The foreman was very helpful and knowledgeable. We would definitely recommend you to everyone.
Sue D. of Ashe, NC
Friday, May 26th
Dear Mr. Lee and Ms Hamilton,I want to thank both of you personally for the work the crew you sent to our parents' home performed in such a professional manner. The crew supervisor, Francisco, and the entire crew were exemplary. They were polite, patient, charming, knowledgeable, and very understanding of the needs of our elderly parents. The crew represented All-Dry of the Carolinas with unmatched professionalism.I will not hesitate to recommend your company to friends, colleagues, and others that reside in your service area.Sincerely,Charles E.
Charles E. of Asheville, NC
Monday, April 17th
Chip Emery is one of the best sales representatives I've met. His knowledge of home construction and waterproofing techniques is excellent. I chose your company because of Chip's knowledge of solutions to our problem and has "no pressure" approach to convincing the prospective buyer how the CleanSpace product can solve moisture problems.
Sammy did all the installation, he had to dig out a large rock in the crawlspace to make the CleanSpace material lay flat. This was very difficult as the clearance is only 15" He did a great job! The crew left the basement and crawlspace cleaner than it was before they arrived.
Mike H. of Asheville, NC
Monday, May 22nd
We are very satisfied with the job you did for us. Both the installation crew and office staff were excellent. The salesman was very knowledgeable about the product. Thank you for doing an excellent job. We will refer your company to any person(s) that has a need for your service. (your company is highly recommended)
Zion Church .. of Asheville, NC
Friday, June 16th
So far we are very satisfied! The installation crew was very professional. The salesman was courteous and competent. We chose All-Dry because the other company quoted a price without inspecting crawlspace. Your salesperson made through inspection and wrote a competitive proposal. Thanks for completing the project in a day.
Anita W. of Asheville, NC
Thursday, June 22nd
The office staff was always super helpful when they called or I called them. The representative was excellent-friendly, honest, and helpful. All-Dry solved our crawlspace problems and made it look brand new! I love the 25-year warranty too!
Debbie H. of Black Mountain, NC
Thursday, May 25th
So far, it is just perfect! The installation crew knew their job and it was clean. They were courteous and respectful. The ladies in the office were very courteous, understanding and helpful. The salesman was honest, open, knew his material, and was competent. The clean-up was very satisfactory -- I wanted some samples but the job was cleaned up, with no samples left. I heard of All-Dry from a friend, but I also called the BBB -- they gave you an excellent name. I chose All-Dry of the Carolinas because the competence presented by the salesman and from my friend and the BBB of Asheville. I plan to pass on some of the material I have to a lady in Montreat, NC. Feel free to send references to my house or have them call me to see or hear my testimony.
Jean S. of Black Mountain, NC
Wednesday, July 12th
The representative did an excellent job! We chose you because you seemed to be the right crew to get the job done. The installation crew was very prompt and efficient and did a very thorough job cleaning up! We are very pleased with your work. We are looking forward to having our basement back. We would recommend All-Dry to our friends.
Williard C. of Waynesville, NC
Monday, May 22nd
The installation crew was great! Conscientious and worked very hard. My experience with the office was limited but most satisfactory. The salesman seemed quite knowledgeable, was very pleasant and reassuring. If I have another problem, I will request the same crew!
Joy H. of Waynesville, NC
Monday, June 19th
Chip Emery is very knowledgeable about your products and what will work best for the customer. He isn't a "hard-sell" rep, just lays out the facts so the customer can make an informed decision.
Jose and Samuel are without a doubt the best installation crew ever. Very thorough and careful. They take time "to get it right" and make sure your customer is satisfied. They are an asset to your business.
We now have both our properties covered with the CleanSpace product.
Mike H. of Candler, NC
Monday, May 22nd
Paul did a wonderful presentation. The three men that were here working in the crawlspace were hard workers and very pleasant and polite. Would wholeheartedly recommend this company.